All of our products can be canceled until they are shipped. If your order has been paid, you can contact our customer service to cancel your order.
Once your order has been shipped, it can no longer be canceled.
Cancellation after 24 hours of placing an order will incur 20% of the order amount as a processing fee.
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged, and in the original package.
We cannot accept the exchange or return after your order has been shipped.
Specific Return Policy
● For Clothing Category:
1. If the item you received is not exactly correct at our website described and do not fit you then you can e-mail firstname.lastname@example.org to request a RETURN or EXCHANGE within 15 days
2. The written request must include the Order Number to be returned, the reason for the return: refund, size exchange, or color exchange, and an explanation and photographs stating the reason.
3. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number.
4. All the return item(s) will go through inspections. We will reship the right one or process the refund when we confirm that the product has the problems you mentioned.
5. If you have any problem not stated above, please e-mail email@example.com within 15 days from the delivered date, including an explanation and photographs stating the reason for your request.
6. (COVID) Items must be returned unworn, unwashed, undamaged, and with all original tags attached.
1. Deviation within 2cm is in the normal range. And the color may vary by monitor.
2. One-size items, items of socks, tights, intimate apparel, and swimwear cannot be exchanged or returned.
3. Returned items should be received unworn, unwashed, unaltered; without the smell of any perfume; with tags intact and attached; in original package.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and customized. To ensure that your dress will fit you perfectly, our tailors have reserved a margin of 1 inch on either side of a seam to allow minor modifications.
Sizes are correct but unfit
Please understand that the dresses which match the information of your order but do not fit your body perfectly cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color mismatches between the color of your item and the color shown on the screen may not mean that the item is defective or miss-shipped. However, if you are positive that you have received the item in the wrong color, please contact Customer Service to see if a return or refund is possible.
Defective, Damaged, Mis-shipped Items
You are eligible for a partial/full refund or exchange if we shipped you a defective, damaged, or mis-shipped item. If you believe your item was damaged during shipping, you must obtain “Proof of Damage” documentation from your delivery carrier, which should be included in your returned package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Order with free shipping also contains a related shipping fee and it is also not refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.